CAM - 2025 Certified Apartment Manager Credential

Are you a member of another NAA affiliate apartment association? Email us for member pricing (lindsay@mbaaa.org)

Certified Apartment Manager (CAM) Credential

The onsite manager is a vital link between apartment residents and community owners and investors.  The CAM credential gives you the skills to increase your community's net operating income; the knowledge to effectively manage an apartment community; and most importantly, the ability to achieve your property owners’ investment goals.

What will you learn during the CAM course? See below:

• Occupancy rates
• Comprehensive marketing plans
• Sales team management and product readiness
• Equitable treatment of current and potential residents
• Resident retention and the maintenance of a positive company image
• Consistent and ongoing resident communication
• Positive resident service and issue resolution
• Enforcement of company policy in compliance with laws and regulations
• Property inspections
• Preventive maintenance programs
• Service request process
• Apartment turnover process
• Contractors and vendors
• Recruitment, hiring, orientation and training of high-caliber employees
• Systematic employee evaluation
• Employment regulations and record keeping
• Analysis of the property’s financial operations with corrective actions for underperformance
• Monitoring of property performance to achieve the owner’s investment goals
• Accounting principles and practices
• Maximizing net operating income
• Reporting property performance honestly and accurately

Details:

• Cost: $850 Member Price, $1000 Non-Member Price
• Audience: Managers, Assistant Managers
• Prerequisite: You must have worked in the apartment industry for at least 12 months
• Completion Requires: All courses listed and all examination requirements met within 6 months of declaring candidacy
• Candidacy Period: 6 months
• Exam: 185 questions; 4 hours; $100 retake fee
• Renewal: Annual; fee $100; 8 CECs; $50 reinstatement fee
• Are you ready to take CAM?

Please note: Because this is a certification course with exam, the full cost of the course is due before class. Unpaid students will not be admitted.